Canceling a subscription
You can cancel your subscription through Account settings → Manage billing, or the Manage subscription link in your Paddle receipt. Cancellation normally takes effect at the end of the current paid billing period. You can continue using your paid plan until that period ends, unless a refund or another account change ends access earlier.
Requesting a refund
Paddle is the merchant of record for paid Matchum subscriptions. Request a refund through the support link in your receipt or Paddle’s buyer support. Requests are handled under Paddle’s refund policy and applicable consumer rights. Canceling a subscription does not automatically request a refund.
Need help?
For help finding your subscription or contacting billing support, email [email protected].
Nothing in this policy limits rights you have under applicable consumer law.